Terms, Conditions & Cancellation Policy

LIABILITY & OTHER RELEASE FORMS

Each participant on the Course is required to fill out Four Corners Guides Guides’ Liability Waiver, along with our Antiquities Agreement. By default, we may use a photograph or video of our guests in our marketing. If you do not want us to use your image, please let us know. You can notify the guides on Course or email fourcornersguides@gmail.com.

• Standard liability waiver
• Antiquities Agreement
• Photo Model Release

PRE-TRIP REGISTRATION FORMS

These forms are also required so that we know your sizing for equipment, food and medical needs, and fitness levels: 

• Bikerafting (all levels)
• Bikepacking Courses
• Level 1 & 2/2+ Packrafting Courses (no overnights)
• Level 1 Packrafting Courses (backcountry, expedition, multi-day)
• Level 2/2+ Packrafting Courses (no overnights) 
• Level 2/2+ Packrafting Courses (backcountry, expedition, multi-day)
• All Level 3 & 4 Packrafting Courses
• Level 2+ to 4 International Expedition Packrafting Courses

PAYMENTS

A deposit will be taken at the time of reservation and the balance is due 90 days prior to the Course departure date. If you’re registering within 90 days of a course, you’ll be required to pay in full upon registration. An invoice will be sent when final payment is due.

COURSE MINIMUMS

We need a minimum of 3 people on any discounted Colorado and Utah courses to run those courses.

We need a minimum of 6-8 people on all international courses, depending on the course and country.

COURSE A-GO OR NO-GO DECISION AND MINIMUM ENROLLMENT

If at 60 days prior to Course start the trip minimum has not been reached, guests will be notified and may elect to utilize Course minimum pricing. If guests do not wish to pay Course minimum pricing, all monies may be transferred to a different Course or can be refunded in full. Four Corners Guides Guides will not be responsible for the cost of airfare or other travel arrangements. We strongly recommend purchasing Travel Insurance to cover such costs (see below).

Please note. If you have already rescheduled a trip once, you will not get any previous-paid money refunded. I.e. if you reschedule a trip one year for which you have paid a deposit, you will not get that money back the following year. Nor will you be able to transfer those funds to another course a second time. However, you will be eligible for a refund or transfer of any new money you pay for the second course for which you’ve registered.

STANDARD CANCELLATION POLICY

1. For cancellations prior to 91 days before departure, a $150- processing fee per person is retained & the remainder of the deposit is refunded.
2. For cancellations 90 to 31 days before departure, 50% of trip fees are credited towards a future Course in the United States. Credits will not be able to be applied to international courses even if you have registered for an international course.
3. For cancellations 30 days or less before departure, no monies are credited towards a future Course. However, if a cancelling participant finds a replacement participant for their vacated spot, the balance paid will be refunded minus the $150- processing fee. 
4. If within 90 days of departure natural disasters, disease or public lands shut downs prevent a Course from being run, Four Corners Guides will do its best to accommodate clients by issuing a credit towards a future departure.
5. Four Corners Guides Guides reserves the right to cancel any trip. Four Corners Guides Guides will not be responsible for non-refundable airfare.
6. You may only reschedule your course ONE TIME. And there is a $150 processing fee for rescheduling.

EXCEPTIONS TO THE CANCELLATION POLICY

1. If you purchased your course at a discount, you will not be eligible for any refund, at any time, for funds requested.
2. You will be able to reschedule your course at anytime with no expiration date, but subject to the same rules as under our FCG Cancellation & Rescheduling Policy for Standard Courses (please see above).
3. If the course you reschedule to is more expensive, you will be required to pay the difference.
4. If you won a course in a silent auction or other fundraiser, you will be able to apply the amount specified when you won/bid on the item to any course or the course as specified in the gift certificate/silent auction item, except for already discounted courses (local’s courses, courses on special holiday discounts, etc). 
5. You may have to pay the difference in cost if your gift certificate is less than the value of a course.
6. Course prices may increase over time with inflation.
7. You are NOT eligible for a refund if you decide not to do the course. 
8. You may not transfer your course to another person if you decide not to use it.
9. You may reschedule your course ONE TIME subject to the Cancellation & Rescheduling Policy for Standard Courses.
10. If you won a scholarship to a course, you are not eligible for any refunds, and you must follow the terms laid out in the scholarship. You will also not get your deposit back if you don’t show up for a course or you cancel within 90 days.

FCG COURSE CHANGES

1. FCG reserves the right to make subtle changes to course itineraries (based on water levels, weather, etc).

2. FCG reserves the right to change or cancel your booking in accordance with operating requirements of circumstances beyond its control.

3. Should change or cancellation prove necessary, we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable alternative.

4. If an alternative is not available, you may be entitled to either a full refund, or you can transfer to another FCG course.

5. Should water levels be lower or higher than expected, but rivers are still runnable and you simply don’t want to do the course, you will not get a refund.

6. If the change or cancellation is due to a force majeure (i.e. circumstances such as political unrest, war, or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural & nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar emergencies beyond FCG’s control), we will give a full refund. 

BACKCOUNTRY EVACUATION POLICY 

If a guest wants to leave a Course early or is injured and requests evacuation outside of professional emergency services, Four Corners Guides will arrange for the most efficient extrication available. Since it may be necessary to mobilize additional services for evacuation, the expense incurred is the responsibility of the guest. Furthermore, no Course refunds will be given for early departure. As well, 

TRAVEL INSURANCE

If you have not already, now would be a great time to consider adding travel insurance to your Course. You are welcome to use any travel insurance company you would like. We recommend General/Trip Mate.

American Guests. CLICK HERE. The Premium Plan is the only plan which offers Pre-Existing coverage so long as the plan is purchased prior to Final Payment. The Premium Plan is the only plan that offers an optional Cancel For Any Reason – the policy must be purchased within 24 hours of initial trip deposit, the full trip cost must be insured, and if they cancel for Any Reason, it must be 48 hours prior to departure, and the reimbursement for an Any Reason claim is 60% of pre-paid, insured, non-refundable trip cost.

Customer Service can be reached at 1-800-874-2442 for coverage questions and policy modifications or to purchase by phone. 

OTHER MISCELLANEOUS 

Dietary requirements must be requested from clients at least 3 weeks prior to the course.